Here are some answers to questions that we are asked regularly. If we haven't answered your question here, feel free to email us, message us on our Facebook Page or call / SMS us on 0416 155 909
Q. Do you have a shop that I can visit?
A. We have had several shops over the last few years, however we closed our last store at Orion Springfield in March 2020. Read our BLOG POST to see what led us to this decision.
Q. Can I pay for my order over the phone?
A. Yes, we can process your order over the phone if you are paying with a credit or debit card. Please SMS us on 0416 155 909 and we will call you to place your order.
Q. Can I pickup my order in person?
A. As we no longer have a storefront, our stock in now warehoused and we do not have pickup facilities available.
Q. How long will my order take to arrive?
A. In Stock Items are posted from the Gold Coast, Qld within 2 business days (usually same day) of receipt of payment for items .
If an item is not in stock at our Gold Coast warehouse, an estimated delivery timeframe will appear below the "Add to Cart" button. Some items—such as footwear, selected clothing, and bags—are shipped directly from our suppliers and may take approximately 30 days for delivery due to international shipping and customs.
Q. How can I tell which products you have In Stock?
A. We have a warehouse on the Gold Coast, QLD, with a wide range of stocked items ready to ship. To offer a greater selection, we also list items that are ordered in from our partner suppliers.
For items not warehoused locally, an estimated delivery timeframe is displayed below the "Add to Cart" button. These may be shipped directly from our supplier or arrive at our warehouse first before being sent to you.
Q. I can't login to my Rewards Account. Help!
A. We get this one a lot, and it's usually an easy solution. When most people join our newsletter, they don't actually register an account, just enter their email for a discount code. Simple answer is, instead of the "Login" button, tap the "Create Account' button and enter your details. Voila! Should work now
Q. Where are your size charts and measurements?
A. We do our best to include size guides, charts and measurements on each item, but occasionally we will miss one. Please ask us and we will provide
Here are some answers to questions that we are asked regularly. If we haven't answered your question here, feel free to email us, message us on our Facebook Page or call / SMS us on 0416 155 909
Q. Do you have a shop that I can visit?
A. We have had several shops over the last few years, however we closed our last store at Orion Springfield in March 2020. Read our BLOG POST to see what led us to this decision.
Q. Can I pay for my order over the phone?
A. Yes, we can process your order over the phone if you are paying with a credit or debit card. Please SMS us on 0416 155 909 and we will call you to place your order.
Q. Can I pickup my order in person?
A. As we no longer have a storefront, our stock in now warehoused and we do not have pickup facilities available.
Q. How long will my order take to arrive?
A. In Stock Items are posted from the Gold Coast, Qld within 2 business days (usually same day) of receipt of payment for items .
If an item is not in stock at our Gold Coast warehouse, an estimated delivery timeframe will appear below the "Add to Cart" button. Some items—such as footwear, selected clothing, and bags—are shipped directly from our suppliers and may take approximately 30 days for delivery due to international shipping and customs.
Q. How can I tell which products you have In Stock?
A. We have a warehouse on the Gold Coast, QLD, with a wide range of stocked items ready to ship. To offer a greater selection, we also list items that are ordered in from our partner suppliers.
For items not warehoused locally, an estimated delivery time frame is displayed below the "Add to Cart" button. These may be shipped directly from our supplier or arrive at our warehouse first before being sent to you.
Q. Where are your size charts and measurements?
A. We stock clothing from a mix of Australian, UK and US brands, so sizing can vary between labels and styles. To help you choose the best fit, we include size charts, garment measurements or fit notes on individual product pages wherever possible.
Please check the size guide on the item you’re buying before ordering, especially for retro dresses, rockabilly shirts, western shirts, jeans, cardigans and fitted styles. If a product does not show a size chart or you’re unsure which size to choose, contact us and we’ll be happy to help with sizing advice.
Q. What is the quality of your clothing like?
A. Poison Arrow Retro stocks a carefully selected range of retro clothing, rockabilly fashion, vintage-inspired dresses, western shirts, cardigans, jeans, shoes and accessories from Australian, UK and US brands, along with selected custom and made-to-order pieces.
Quality can vary slightly between brands, fabrics and garment types, so we include product details, fabric information, fit notes and care instructions on individual product pages wherever possible. We choose our range for style, wearability, value and attitude, from everyday retro outfits to statement rockabilly clothing and limited-edition designs.
If you have a question about the fabric, fit, sizing or quality of a specific item before ordering, please contact us and we’ll be happy to help.
